Currently, Seventones delivers exclusively across Pakistan. We ensure our products reach you whether you are in a major city or a regional area.

• Standard Rate: A flat fee of PKR 200 applies to orders below PKR 2,499.
• Free Shipping: All orders of PKR 2,499 and above qualify for free delivery.
• Exact shipping costs will always be displayed at checkout before you confirm your order. Stay tuned to our website for seasonal free shipping promotions.

We value your ritual. Orders are typically processed within 1 to 2 business days. Once dispatched, standard delivery time is between 2 to 4 business days, depending on your location.

• Confirmation: Upon placement, you will receive an email/SMS confirmation. Please review your details immediately and contact us for any corrections.
• Tracking: Once handed over to our courier partner (PostEx or our logistics aggregator), you will receive a tracking number via SMS or Email to monitor your shipment’s progress in real-time from our website.

Customers are responsible for providing a correct and complete shipping address at checkout. Seventones is not responsible for delays or failed deliveries caused by incorrect or incomplete address information.

To make your experience seamless, we offer:

• Cash on Delivery (COD)
• Digital Wallets (EasyPaisa, JazzCash, etc.)

Due to the nature of skincare and for strict hygiene and safety reasons, we do not accept returns or exchanges based on a change of mind or personal preference once the order has been dispatched.

You may request a return/exchange only if:

1. You received the wrong product.
2. The product was damaged or defective upon delivery (leaks, breaks, etc.).
3. The product remains unused, unopened, and in its original packaging.

You must notify us of any damaged, defective, or incorrect items within 48 hours of receiving your order. Requests made after this 48-hour window will not be eligible for a refund or exchange.

1. Contact Us: Reach out via Email at seventonesinfo@gmail.com or via WhatsApp +93 303-600-71-54 within 48 hours.
2. Provide Proof: Share your order number, a description of the issue, and clear photos/videos of the damaged product and the courier receipt/waybill.
3. Resolution & Return Address: Once approved, we will arrange a pickup or exchange through our courier partner. For approved manual returns, our return address is: Street 7 66 Feet Bazar, Mansoorabad, Faisalabad.

Once verified, approved refunds will be issued via your original payment method, a Cash Refund (to your bank account/wallet), or Store Credit within 7–10 business days.

Orders can only be cancelled before they move into the "Processing" stage. Once the order is packed and a tracking number is generated (usually within 12–24 hours), cancellation is no longer possible.

At Seventones, we celebrate Beauty in Every Tone. However, skincare results vary depending on individual skin types and environmental factors. We do not offer refunds or exchanges for dissatisfaction with results, unless the product itself was defective.