Frequently Asked Questions

I. Formulation & Safety

Are Seventones products safe and free from harmful chemicals?

Absolutely. We adhere to a clinical gold standard. Our formulations are strictly free from mercury, steroids, and harmful bleaching agents. We believe in enhancing your natural tone, not damaging your skin barrier with shortcuts.

I see Hydrogen Peroxide (4%) in one of your products. Is this safe?

Yes. In specific concentrations, Hydrogen Peroxide acts as a powerful clarifying agent to target stubborn impurities. We have balanced this active within our formula to ensure it delivers results without compromising the skin’s safety. Always refer to the specific Product Detail Page (PDP) for usage instructions.

Are your products suitable for the Pakistani climate?

Yes. Our formulas are specifically designed for our environment. They are engineered to be lightweight and fast-absorbing, ensuring they perform effectively even in high humidity and heat without leaving a greasy residue.

Can I use Seventones products on sensitive skin?

Our products are designed for all skin types. However, because our formulas contain potent actives, we recommend a patch test (see below) before full application to ensure compatibility with your unique skin nature.

Can I layer Seventones with my existing skincare routine?

Generally, yes. Our products are designed to be versatile. However, we recommend checking the "Ingredients" section on each product to ensure that specific actives (like our clarifying formulas) are compatible with other brands you may be using.

Are there any side effects?

Because we use high-potency, clinical-grade actives, some skin types may experience a brief adjustment period (often called "purging") as the formula begins to work. However, our products are strictly free from harmful shortcuts like steroids and mercury. To ensure your skin’s unique nature thrives with our formulas, we always recommend a 5-10 minute patch test before your first full application.

When will I see results?

Skincare is a ritual of consistency. While many of our clients notice an immediate "glow" or improved hydration within days, significant structural changes, such as clarifying or tone evening typically take 4 to 8 weeks. Your results will depend on your specific skin nature, age, lifestyle.

How long can I use the products for once opened?

To ensure maximum potency and ingredient stability, we recommend using our products within 24 months (2 years) after opening. For the best results, store your bottles in a cool, dry place away from direct sunlight to protect the integrity of the active ingredients.

II. The Seventone's Action

How should I perform a patch test?

Apply a small amount of the product to a clean area of skin on the inside of your forearm or behind the ear. Leave it for 5–10 minutes. If you experience any intense redness, burning, or itching, rinse off immediately and discontinue use. Every product has a dedicated "How to Use" section on its page, providing step-by-step instructions on application order and frequency to ensure you get the best results.

III. Orders & Logistics

Do you verify Cash on Delivery (COD) orders?

Yes. To ensure a smooth delivery process and prevent fraudulent orders, a member of our team will contact you via call or WhatsApp to verify your order before it is dispatched from our lab.

Which cities do you deliver to?

We deliver to all cities and towns across Pakistan served by our courier partners (PostEx and aggregators). Whether you are in a metro city or a regional area, we will reach you.

How long will it take for my order to arrive?

After our 1–2 day processing period, standard delivery takes 2–4 business days. Delivery to major hubs like Lahore, Karachi, and Islamabad is typically faster than to remote regions.

How can I pay for my order?

We offer maximum flexibility through Cash on Delivery (COD), as well as digital wallet payments via EasyPaisa and JazzCash.

My tracking link says "Delivered," but I haven't received my package. What should I do?

Please contact us immediately at seventonesinfo@mail.com or via our WhatsApp support at +92 303-600-71-54 . We will coordinate with the courier partner to locate your parcel and resolve the issue.

Can I visit a physical store?

Seventones is currently an online-exclusive brand. This allows us to maintain the highest quality control over our inventory. We do not offer physical pick-ups, but we ensure swift delivery right to your doorstep